RETURNS POLICY
7 Day Rule
You may return any unopened item* that is still in its original packaging to Brainezy. within SEVEN days of receipt of your order (as recorded by the courier) for an exchange for another product or, under special circumstances, a full refund. We can process returns and refunds only for items purchased from Brainezy. Please contact us first to receive your special Return Code.
Please note: Refunds will not be processed without the return code. Please ensure goods for exchange arrive in “as new” condition, items that cannot be resold will not be exchanged.
CONSUMERS GUARANTEE/REFUND
We will meet all our obligations under the Consumer Guarantees Act. Items that are returned more than SEVEN days after delivery and/or are unable to be resold as new cannot be exchanged or refunded. We cannot accept items for exchange that are returned after SEVEN days. Please note that we are not obligated to refund items unless they are defective or damaged.
REFUND OF SHIPPING COSTS
Please note we will only refund shipping costs if the return is a result of our error. A full refund will be given in this instance. If you are returning because item is no longer required, or ordered in error, the shipping fee is non refundable and you may be asked to pay the re-shipping fee.